1. Acceptance of Terms
By accessing or using Vynta, you confirm you have read, understood and agree to be bound by these Terms. If you are using Vynta on behalf of a company, you confirm you have the authority to bind it.
2. User Accounts & Responsibilities
You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of any unauthorised use.
3. Subscriptions, Billing & Cancellation
- Pricing is seat-based: R599 per month for the administrator seat, plus R99 per month for each additional seat. Annual subscriptions receive a 20% discount. All amounts are in South African Rand and include VAT where applicable.
- Subscriptions are billed in advance through our payment partner and renew automatically until cancelled. Seats added mid-term are charged pro rata from the date of addition.
- You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period and the Service remains available until then.
- Pause, don't bill: where your plan offers it, you may pause a subscription for a seasonal break. A paused workspace is not billed, its data is retained in full, and billing resumes only from the date you resume — resuming never triggers a catch-up charge for the paused period.
- Referral credits are applied against future charges only. They hold no cash value, are not transferable and are not refundable.
- We do not provide pro-rata refunds for partial periods unless required by law, including the Consumer Protection Act 68 of 2008 where it applies to you.
- We may change prices with at least 30 days' written notice; changes take effect at your next renewal and you may cancel before then without penalty.
4. Trials, AI allowances and fair use
Trial workspaces have access to a subset of features and are limited in seats and duration. AI features are metered in credits: each plan includes a monthly allowance, unused credits do not roll over, and the account holder can cap or disable AI spend for the workspace at any time. Rate limits protect the Service for everyone; engineering around a limit is a breach of these Terms.
5. Intellectual Property
Vynta and its licensors retain all rights to the Service, including software, designs and trademarks. Customer data remains owned by the customer. You grant Vynta a limited licence to process your data solely to provide and improve the Service.
6. Acceptable Use
Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. In summary: no unlawful use, no abuse or reverse engineering, no attempts to bypass AI guardrails, rate limits or security controls, and no upload of malicious code or content that infringes third-party rights.
6A. Data protection and availability
Where Vynta processes personal information on your behalf, our Data Processing Addendum applies and takes precedence over these Terms on that subject. Our availability and support commitments are set out in the Service Level Commitment, and how we handle your information is described in the Privacy Policy.
6B. Customer responsibilities
- You are the responsible party for the personal information your team enters — including photographs, voice notes, signatures and location records — and must have a lawful basis and give the required notices.
- AI output is a suggestion, not professional advice. Review it before relying on it for safety, compliance or billing decisions.
- You are responsible for the accuracy of work orders, delivery notes and time records produced through the Service.
7. Warranties & Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, Vynta disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
8. Limitation of Liability
To the maximum extent permitted by law, Vynta's aggregate liability arising from or related to the Service shall not exceed the fees paid by you in the twelve (12) months preceding the event giving rise to the claim. Vynta shall not be liable for indirect, incidental, special or consequential damages.
9. Termination
We may suspend or terminate access for material breach of these Terms or the Acceptable Use Policy, or for non-payment, giving notice and an opportunity to remedy wherever practicable. On termination you may export your data for thirty (30) days, after which it is permanently deleted from live systems in line with the Data Processing Addendum. You may also delete your account and its data at any time from your account settings.
10. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
11. Dispute Resolution
The parties shall first attempt to resolve any dispute in good faith. Failing resolution, disputes shall be referred to arbitration in Cape Town under the rules of the Arbitration Foundation of Southern Africa (AFSA).
12. Updates to the Service
We continually improve the Service. Material changes to functionality or these Terms will be communicated reasonably in advance.