Questions owners ask first.

There is nothing to download. Vynta runs in the browser on any phone or tablet — a technician signs in and gets the same workspace as the office: work orders, checklists, photos, signatures, dictated notes, clock-in and GPS. It keeps working with no signal and syncs when the phone is back online.

No. Vynta runs in any modern browser on desktop, tablet and mobile. Updates roll out automatically, so there's no software for you to maintain and no version mismatch between the office and the field.

Vynta is built mobile-first for patchy coverage. Photos, voice notes and form input are captured on the device and sync when the phone comes back online, so a dead spot never costs you a record.

Any device or platform that can POST JSON can push readings — your own ESP32 or Raspberry Pi firmware, a gateway, or a webhook from Home Assistant, Node-RED, Make or similar. Settings → Sensors & Predictions issues a per-business key, shows the endpoint with a copy-paste example, and lets you send a test reading end to end; every asset has an ID you copy into the payload. The step-by-step guide in our docs walks through each recipe.

R599 a month for the first seat (the admin) and R99 a month for each extra user, taxes included. All twenty-one modules are in the plan — no tiers to grow into, and no add-ons.

Yes, about 20% less than monthly: R5,750 a year for the base seat and R950 a year per extra seat. You can switch between monthly and annual whenever you like.

Yes. Admins change the seat count in Settings, and the change is prorated straight away — up for a busy season, down again after it.

Card, in rand, through PayFast. Vynta never holds your card details, and a receipt is emailed for every charge.

Only the account holder. Office workers, technicians, drivers and terminal users cannot see or change billing, banking details or the subscription, and that is enforced in the database rather than hidden on screen.

Yes, in Settings. No notice period, no cancellation fee, and the workspace stays live until the end of the period you have paid for.

Yes. Share your link from Settings, then Referrals. When a referred business makes its first payment you get one free month, applied to your next renewal: monthly renewals drop to zero for that month, annual ones get a month's value off. You can bank up to 12 months.

You get an email and a prompt in the workspace to update the card. Your data stays exactly where it is — nothing is deleted.

Admin (one per business, full access including billing), office worker (full back office, no billing), backend admin (data and integrations), technician (their own jobs and schedule), driver (delivery notes) and terminal (clock-in only, for a shared device).

No, not by default. Technicians see the jobs assigned or claimed to them; admins and office workers see the whole team. Row-level security enforces it in the database, so it cannot be worked around in the interface.

Admins send email invites from Settings, Team, and pick the role at invite time. Invitees set a password on first sign-in and land straight in your workspace, in the right branch.

Yes. Every technician belongs to one or more branches, and dispatch only lists technicians who cover the customer's responsible branch. Nothing gets booked into the wrong region by accident.

Yes. Job completion and delivery notes both include a signature pad. The signature is stamped to the record with the technician, timestamp and final photos, and appears on the work order PDF you send the customer.

No app. Customers are invited by email to a portal under your business name and sign in on any device — they can log a service call, see when the technician is on the way, sign off and check service history. Viewer roles are read-only if you prefer.

Technicians build the bill of materials on site from a template, from inventory or by adding lines manually, and it syncs straight to the work order and stock levels.

Technicians dictate job notes, completion notes and incident reports instead of typing them, and Vynta transcribes them straight into the record. Dispatchers get plain-language help when the schedule has to change, pre-departure checks flag missing parts, certifications and paperwork before a vehicle leaves, and owners receive a short daily brief on what needs a decision.

Every plan includes a monthly AI credit allowance that grows with your seat count, and each request is metered against it so you can see exactly where usage goes. If you need more, you can top up once off. Enterprise deployments are sized with a substantially larger allowance so voice dictation never has to be rationed.

Yes. Location is captured on clock-in and clock-out, and the position keeps updating as the technician moves during the shift, so you can see who is on site right now. It shows on the dashboard and in reports.

Service Level Agreements set a service interval per equipment type — say a 12-month major and 2-month minor. Vynta tracks the next due date per customer and can create the work order automatically, so recurring revenue doesn't slip through the cracks.

Compliant shifts inside rostered hours are auto-approved, and managers only review the exceptions: missed clock-outs, unplanned overtime, weekend and public-holiday work. Overtime is calculated from rostered thresholds or a pre-approved request, then exported to payroll as normal hours, OT x1 and OT x2.

Yes. Add them as staff members and they clock in on a shared terminal by picking their name and entering their PIN. You get their hours in the same timesheet as everyone else.

Each vehicle is its own stock location. Parts a technician uses on a work order come off that vehicle automatically, low thresholds raise a restock request to the branch, and a stock take reconciles the count against the record. Vehicle levels, transfers and restock requests all appear in the reports suite.

Yes. Assets are tracked by serial number or vehicle registration number, assigned to a technician or booked out per day for shared gear, and carry recurring compliance checklists so an inspection never quietly lapses.

Yes. Managers, admins and office workers drag a job onto a technician's day on the schedule board — long-press on mobile — and only technicians who cover that customer's branch are offered.

The recording is captured on the device, sent over an encrypted connection to our transcription provider, converted to text, and the text is written to the job, asset or report you were working on. The audio is used only to produce that transcript.

Audio is held only for as long as the transcription takes and is then discarded. We retain the resulting text inside your workspace, where it is protected by the same row-level security as every other record. If you attach a voice note to a job on purpose, that file is stored in your workspace until you delete it.

No. Your voice recordings and transcripts are never used to train third-party models, and our processing agreements prohibit providers from doing so. Product improvement uses aggregated, de-identified usage statistics only.

The speaker does. Dictation is opt-in per user, an on-screen indicator shows when recording is active, and a user can decline and type instead without losing any functionality. Admins can disable AI features for the whole workspace, or for individual roles.

Treat a voice note like any other job record: capture what is needed for the work. Avoid dictating third-party personal information — identity numbers, health details, card numbers — that you would not otherwise store on the job.

Processing may occur outside South Africa under standard contractual clauses. Any user can switch dictation off in their profile, and an account holder can turn AI features off for the entire workspace at any time.

On managed cloud infrastructure, encrypted at rest and in transit. Every row is scoped to your workspace by row-level security, so no other business can read your customers, jobs or pricing.

Yes. Vynta is built in Cape Town with POPIA in mind. Our POPIA page has the full statement and the Information Officer's contact details.

Yes. Admins can export customers and jobs at any time, and you keep access after cancelling long enough to take everything with you. Your data is yours.

No. Your operational data is never sold or shared with third parties. The Privacy page sets out exactly how it's handled.

Use 'Forgot password' on the sign-in page. A reset link arrives by email and is valid for a short window.

Email us from your account or use the contact page. Our Cape Town team replies within one business day, and paid workspaces get priority response times.

Yes, at no extra cost. We help you import customers, set up branches, shifts and pay cycles, and get technicians confident on their phones. Book a session from the contact page.